Frequently asked questions to help you buy a voucher, a gift box or an item - Château de Berne
Are gift boxes sent immediately after purchase?
Château de Berne gift boxes are typically shipped within 2 to 5 business days after purchase, depending on stock availability and delivery destination.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The available boxes include stays, gourmet dinners, and spa treatments, to offer a unique experience in Provence-Alpes-Côte d'Azur. All our boxes are available on our Château de Berne website.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at Château de Berne.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or to pick it up in person when finalizing your order, depending on your preferences and the conditions of the Château de Berne establishment.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your instructions, with the possibility of offering various experiences such as stays, gourmet dinners, or spa treatments at Château de Berne.
How do I create a group fund and invite people?
To create a kitty and offer a Château de Berne gift box, select the dedicated option during your purchase. You can then invite participants by email or link sharing. The participation conditions are specified when creating the kitty.
How can I choose the amount for a gift card?
The amount of the gift voucher is set by the gift boxes available at Château de Berne. You can choose from the proposed options, such as the Œnological Escape or the Bubble of Relaxation, according to your budget and the preferences of the person to whom you wish to offer an exceptional moment.
How can I log in to my account?
To access your Château de Berne account, go to the login page and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button in our Château de Berne store.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple Château de Berne gift boxes at once. They will all be included in your order.
How do I remove a gift box from my cart?
To remove a gift set from your cart, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option. Enjoy our Château de Berne gift sets to offer unforgettable moments.
How do I purchase or give a gift box?
To offer a Château de Berne gift box, choose the box of your choice, add it to your cart, and complete your order online. You can personalize your box with a message before giving it to your loved ones.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift certificate at Château de Berne and let the recipient choose the experience that suits them from our various services.
Can I modify or cancel my order?
The modifications or cancellations of your gift box order depend on the specific conditions at the time of purchase. At Château de Berne, the details are specified during your purchase.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours, Château de Berne.
Is the gift box customer service reachable by phone?
Château de Berne's customer service is available by phone from Monday to Friday, 9 AM to 6 PM, as well as by email and online form.
Can I check the status of my gift box online?
The status of your gift box can be checked online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information at Château de Berne.
Is there an online chat available for questions about gift boxes?
An online chat service is available on the Château de Berne website to answer your questions about gift boxes. The chat opening hours are indicated on the contact page.
Is there a dedicated customer service for gift boxes?
Château de Berne offers a dedicated customer service to answer all your questions about gift boxes. You will find detailed information about the available services, such as stays, gourmet dinners, or spa treatments, directly on our website.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ is specifically designed to guide you through the use of your Château de Berne gift box. You will find practical information about the included services, such as overnight stays in a room, gourmet dinners, or spa treatments, as well as the validity of your gift box.
Is spa access included in my gift box?
Access to the spa is included in some Château de Berne gift boxes, such as the Relaxation Bubble or the Wellness & Gourmet Escape. Check the services of your gift box to confirm its inclusion.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as other Château de Berne customers, according to the conditions of your gift box.
Is the detail of the services included in my gift box specified?
The services included in your gift box are specified on the box or in the accompanying booklet. You will find the details of the services offered, such as overnight stays in the room, breakfasts, gourmet dinners, or spa treatments, depending on the chosen offer. This information is valid for our establishment Château de Berne.
Is parking included in my gift box?
Parking is not included in the Château de Berne gift boxes.
Is breakfast included in my gift box?
The breakfast buffet is included in most of the Château de Berne gift boxes, such as the Wellness & Gourmet Getaway or the Discovery Stay. Check the services included in your gift box to be sure.
Is special attention given to the recipient of a gift box?
The recipient of a Château de Berne gift box enjoys a personalized experience, including services such as vinotherapy treatments, starred gastronomic dinners, or spa access, depending on the chosen box. The establishment pays particular attention to every detail to ensure a memorable stay, Château de Berne.
Is a welcome drink included in my gift box?
The Château de Berne gift boxes include a welcome drink to greet you during your stay.
Should we bring towels to the Spa?
The towels are provided by the Château de Berne establishment for the spa sessions.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can purchase multiple gift boxes for your employees and customize them according to your needs. Customization options are available for each box, such as the Œnological Escape or the Bubble of Relaxation, at Château de Berne.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple Château de Berne gift boxes for your clients and send them directly, either in digital or paper format. The Château de Berne gift boxes offer a variety of experiences, from gastronomic stays to wellness moments, to delight your loved ones or colleagues.
Do you offer preferential rates for bulk purchases?
Discount rates are available for bulk purchases of Château de Berne gift boxes, with a customized quote based on the ordered volume.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer solutions tailored to corporate committees, with preferential rates and customization options for your gift boxes. Degressive rates apply for large quantity purchases, with a customized quote based on the volume ordered at Château de Berne.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can update your details by providing your order number. The terms and conditions of Château de Berne apply.
How can I leave a review for my gift box?
You can share your feedback about your experience at Château de Berne by logging into your customer account. The terms for leaving a review are specified during your booking, at our establishment Château de Berne.
How can I contact the store?
For any questions regarding our gift boxes, you will find detailed information on our website, including reservation and usage conditions. Our gift boxes include various services such as double room nights, gourmet dinners, spa treatments, and cellar tours, all within our Château de Berne establishment.
Is there a dress code for the gift box?
Château de Berne recommends elegant attire for dinner at the Michelin-starred gastronomic restaurant. For the spa and other services, casual but appropriate attire is advised.
From what age can I get a treatment?
The minimum age to benefit from a treatment at Château de Berne is generally 18 years old, except for certain specific treatments that may be accessible from 16 years old. The gift boxes offer vinotherapy treatments and wellness sessions for a complete relaxation experience.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required at Château de Berne. The gift boxes include specific services such as overnight stays in a room, gourmet dinners, or spa treatments, which need to be planned in advance.
How can one access the hotel from the airport?
To reach the Château de Berne hotel from the airport, it is recommended to arrange for personal transportation or to use a car rental service, as the establishment is located in Flayosc, Provence-Alpes-Côte d'Azur.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility at Château de Berne depends on the establishment's facilities. For a comfortable stay, it is advisable to check the specific amenities offered by Château de Berne.
Are pets allowed in the establishment?
The acceptance of pets at Château de Berne depends on the establishment's conditions. It is advised to check the terms directly with Château de Berne.
Where can I find the menus?
The menus of the Château de Berne's Michelin-starred gastronomic restaurant are available on the detailed sheet of each box or directly on the establishment's website. Conditions may vary depending on the chosen services.
What are the hours of operation?
The opening hours of Château de Berne vary depending on the services and seasons. You can make the most of your stay by checking the specific hours directly on the Château de Berne website.
Is there parking available near the establishment?
Château de Berne offers free private parking for its guests, located right next to the Château de Berne establishment.
What are the delivery methods for gift boxes/vouchers?
Château de Berne gift boxes can be delivered by email or by mail, depending on your preference. Delivery times and conditions are specified at the time of purchase.
Is postal delivery offered?
We offer mail delivery of our Château de Berne gift boxes. Delivery times and conditions vary depending on the chosen box, such as the wine escape or the relaxation bubble.
In addition to gift boxes, is it possible to order or have items delivered?
Château de Berne offers only gift boxes for stays, gastronomic experiences, and spa treatments. Additional items are not available for order or delivery.
Is the gift box available in physical format?
Yes, the Château de Berne gift boxes are available in physical format. You can also choose a digital version for more convenience.
Is the box presented in a neat packaging?
The Château de Berne gift boxes are presented in an elegant and careful packaging, ready to give.
Is the gift box available in a digital format (e-gift box)?
Yes, the Château de Berne gift box is available in a digital version. You can send it via email, which allows for immediate delivery to your loved ones.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your order. The shipping costs vary depending on the conditions set by Château de Berne.
Do you deliver gift boxes internationally?
Château de Berne gift boxes are available for international delivery. Shipping costs and times vary depending on the destination, with options for stays, gourmet dinners, or spa treatments.
What are the delivery times for gift boxes by mail?
The delivery times for Château de Berne gift boxes by mail are usually 2 to 5 business days, depending on the destination.
Is it possible to schedule a delivery date?
You can choose the shipping date for your Château de Berne gift box during your order. Delivery times are indicated at the time of purchase, according to the establishment's conditions.
Is express delivery available?
Express delivery is not mentioned among the delivery options for the Château de Berne gift sets.
How can I track my order?
You can track your order by logging into your account on our website. The terms and conditions for tracking and using your gift box are specified at the time of purchase at our establishment, Château de Berne.
Can I receive my gift box by email or mail?
You can choose to receive your Château de Berne gift box by email or by mail according to your preferences. Delivery options are available when ordering your Château de Berne gift box.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your Château de Berne gift voucher by mail is usually 2 to 5 business days.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation at Château de Berne. You will be able to enjoy the services offered according to the establishment's conditions.
Can my gift box be extended if not used?
The extension of your gift box depends on the specific conditions of Château de Berne. The gift boxes offered include stays, gourmet dinners, and spa treatments, providing a unique experience in Provence-Alpes-Côte d'Azur. The details of the extension are specified at the time of purchase of the box.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on availability and specific conditions at the time of booking. Options include stays, gourmet dinners, or spa treatments, such as the wine escape or the relaxation bubble offered by Château de Berne.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box at Château de Berne depends on the reservation conditions at the time of purchase. The gift boxes offer various services, such as overnight stays in a room, gourmet dinners, or spa treatments, and the cancellation terms may vary depending on the type of gift box chosen.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and booking conditions of Château de Berne. The boxes include various services such as double room nights, buffet breakfasts, starred gastronomic dinners, spa treatments, and wine tastings.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box at Château de Berne is specified at the time of booking. It is usually possible to cancel according to the conditions indicated at the time of purchase.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on availability and the conditions in force at the time of booking at Château de Berne.
Can I convert my gift box into a gift card?
It is not possible to convert your gift box into a gift voucher for Château de Berne. You can use it to book an experience from our gift boxes, such as an overnight stay with breakfast, a gourmet dinner, or a spa treatment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Château de Berne offers special gift boxes for special occasions such as Valentine's Day, Christmas, or weddings. You can discover our online offers, including romantic getaways or gastronomic experiences, to delight your loved ones on any occasion.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
At Château de Berne, we offer gift sets suitable for various occasions, such as birthdays or gatherings with friends. Our offers include stays, gourmet dinners, and spa treatments, perfect for celebrating special moments.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes offered by Château de Berne are official and guaranteed without intermediaries. We work directly with our establishment to provide you with authentic experiences, such as stays, gourmet dinners, or spa treatments.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Château de Berne gift boxes are identical to those offered directly by the establishment. You will find stays, gourmet dinners, spa treatments, and wine tastings for an authentic experience in Provence-Alpes-Côte d'Azur.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The exchange of services at Château de Berne depends on availability and reservation conditions. For example, it is possible to replace a facial treatment with a massage, subject to compatibility with time slots and services offered.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box at Château de Berne.
Is online payment secure?
Online payment for your gift boxes is secure, and your banking information is protected. The terms and conditions of Château de Berne are applied to ensure the security of your transactions.
Is payment via group or shared payment possible?
Payment via group funding or shared payment is not offered for the purchase of our gift boxes. You can pay for your order by credit card, bank transfer, or PayPal at Château de Berne.
Are your gift boxes exclusive creations, specifically designed by your establishment?
The Château de Berne gift boxes are specially designed to offer a unique experience at our establishment. Each box allows you to enjoy an overnight stay, a gourmet meal, or a moment of well-being in our Provençal domain.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms offered by Château de Berne.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. Specific terms are outlined during the purchase at our establishment, Château de Berne.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Château de Berne.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on the Château de Berne website are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. The Château de Berne gift boxes offer a variety of experiences, ranging from nights in classic rooms to starred gastronomic dinners, and spa treatments.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. Payment methods are available at the time of purchase on the Château de Berne website.
Can I receive an invoice after my purchase?
An invoice will be sent to you by email after your purchase. You can also find it in your customer account on the Château de Berne website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
Payment for your gift box can be made by Visa, Mastercard, or American Express credit card. Payment terms are specified at the time of purchase on our Château de Berne website.
Can a promotional code be used?
You can use a promotional code for your gift box order. Check its validity and usage in the terms and conditions, available on the Château de Berne website.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer. Payment conditions are specified during the order at our establishment Château de Berne.
Do you accept vacation checks?
Château de Berne accepts vacation checks for the purchase of gift boxes, subject to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You have the option to add a personalized message when purchasing your gift box. This message will be included in the box to add a unique touch to your gift at our establishment, Château de Berne.
Can we add options to your gift box offers?
The Château de Berne gift boxes can be customized according to the available options. For example, you can add spa treatments or starred gastronomic dinners to certain offers, such as the Escapade Bien Etre & Gourmandise or the Bulle de Détente, for a tailored Château de Berne experience.
Do you offer premium packaging for gift boxes sent by mail?
We offer premium packaging to enhance your gift sets. You can choose the packaging option when placing your online order to provide an even more memorable experience with Château de Berne.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can add a personalized message to your gift box to mark a special occasion like a birthday or a wedding. The gift boxes from Château de Berne offer unique experiences in Provence-Alpes-Côte d'Azur, combining gastronomy, well-being, and wine escapades.
How do I request a refund for a gift box purchased online?
For a refund of your Château de Berne gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions applicable at the time of purchase.
If a paper gift box is lost, can you issue a new one?
In case of loss of your Château de Berne paper gift box, a duplicate can be sent to you subject to availability.
Can partially used gift boxes be refunded?
Partially used Château de Berne gift boxes cannot be refunded. The terms of use are specified at the time of purchase.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is quite possible to exchange a Château de Berne gift box for another of equal or greater value, under certain conditions. Exchanges are made according to availability and the general terms and conditions of the establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The Château de Berne gift box is non-exchangeable and non-refundable, as it is a service provision to which the right of withdrawal does not apply.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a Château de Berne gift box that has already been sent depends on the purchase conditions. The offered boxes include options such as an overnight stay with breakfast, spa treatments, or gourmet dinners, and their cancellation follows the general rules of the establishment.
What should I do if the received box is damaged or contains an error?
If the Château de Berne gift box you received is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to the establishment's conditions.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the purchase terms and availability at the time of booking at our establishment, Château de Berne.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary cannot use their gift box before the validity date, it will no longer be usable. Château de Berne gift boxes cannot be extended beyond their expiration date.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of Château de Berne.
How can I redeem the cashback?
To use your Château de Berne gift box, simply follow the instructions on the box or refer to the general terms and conditions. The gift box can be used for stays, gourmet dinners, or spa treatments, depending on the box chosen, at our Château de Berne establishment.
What is the processing time for a refund after I make a request?
The refund periods for a Château de Berne gift box depend on the specific conditions of each offer. Each box specifies the refund terms, which you can review before purchasing.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Château de Berne gift boxes are neither exchangeable nor refundable. The terms of use are specified at the time of purchase.
Are there any dates excluded for gift boxes?
Some dates may be excluded for Château de Berne gift boxes. Check the available dates during your booking to fully enjoy your experience.
Is booking with a gift box subject to availability?
The reservation with a gift box at Château de Berne is subject to the availability of the establishment. It is therefore advisable to book as soon as possible to guarantee your stay.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password, so you can fully enjoy your Château de Berne gift box.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Château de Berne, you will need the number on it. This number is essential to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend at Château de Berne depends on the establishment's availability. The boxes include various services such as overnight stays in rooms, gourmet dinners, and spa treatments, to be enjoyed according to the terms indicated at the time of booking.
Can I use my gift box on holidays?
The use of your gift box at Château de Berne is possible on public holidays, subject to the establishment's availability. The boxes include various services such as nights in a room, gourmet dinners, or spa treatments, to be discovered in our Provençal domain, Château de Berne.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the Château de Berne establishment. You will be able to choose your dates from the available slots at the time of booking.
Can I book online with my gift voucher?
To book online with your gift box, you can choose from the various offers available on the Château de Berne website, such as the wine escape or the relaxation bubble, for example.
Can I make a reservation by phone with my gift box?
Telephone reservation for your gift box is possible depending on availability. The gift boxes offered by Château de Berne include stays, gourmet dinners, and spa treatments to be discovered in Provence-Alpes-Côte d'Azur.
Can I make a reservation by email with my gift box?
To book with your gift box at Château de Berne, you can choose between a night in a classic double room, a starred gastronomic dinner, or a spa treatment, depending on the gift box selected. The booking terms are specified upon purchase of the gift box.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can modify your gift box to a box of equal or lesser value, according to the conditions of the Château de Berne establishment.
Does my gift box cover the entire service?
Your Château de Berne gift box covers the service mentioned on your exchange voucher. Any additional charges or options, such as extra treatments or meals not included, are at your own expense. Details are specified in the conditions of your gift box.
Is my gift box personalized?
Your Château de Berne gift box is personalized and bears the name of the beneficiary indicated at the time of purchase. It cannot be modified once issued.
Can my gift box be used all at once?
Your Château de Berne gift box can be used all at once. The boxes offer a variety of services, such as nights in a room, gourmet dinners, or spa treatments, to be discovered according to your wishes. Make the most of your experience at Château de Berne.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services offered by Château de Berne, such as stays, gourmet dinners, or spa treatments. The boxes cannot be exchanged for other establishments.
Is my gift box valid in only one establishment?
Your gift box is valid for a unique experience at Château de Berne. It allows you to enjoy our services, such as an overnight stay, a gourmet dinner, or a spa treatment, depending on the box chosen.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room at Château de Berne is possible depending on availability and the establishment's conditions. One night in a classic double room, access to the spa, and a buffet breakfast are included in your gift box.
Can someone else use my gift box?
The Château de Berne gift box is personalized and reserved for its recipient. It can only be used by the person designated at the time of purchase. The terms of use are specified upon reservation.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay at Château de Berne depending on the services chosen. The terms are specified in the conditions of your gift box.
Is an ID required upon arrival when using a gift box?
An ID may be requested upon arrival at Château de Berne when using your gift box.
Do you accept pets?
The presence of pets at Château de Berne depends on the establishment's conditions. It is recommended to check directly with the hotel to know the specific terms.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at Château de Berne, log in to your account and follow the instructions on our website. The reservation conditions are specific to each gift box, such as the wine escape or the relaxation bubble.
Do I need to create a customer account to purchase a gift box?
Creating a customer account is not mandatory to use your Château de Berne gift box. You can book directly online with your Château de Berne gift box.
Is my gift card divisible? Can I use it multiple times?
Using your gift voucher in multiple instances is possible depending on the availability and conditions of the Château de Berne establishment.
What are the check-in and check-out times?
The check-in and check-out times at Château de Berne are typically set from 3 PM for check-in and until 12 PM for check-out. This information is specified when booking your gift box.
What services are included in a gift certificate?
The services included in your gift voucher depend on the chosen box set. For example, you can enjoy a night in a classic double room with a buffet breakfast, a starred gastronomic dinner, or a spa treatment, depending on the selected offer. Enjoy your experience at Château de Berne.
What is the difference between a gift box and a free amount voucher?
A Château de Berne gift box offers predefined experiences such as overnight stays, gourmet dinners, or spa treatments, while a voucher with a free amount allows you to pay for a service of your choice up to the chosen amount.
Are the terms of use clearly stated?
The terms of use for Château de Berne gift boxes are clearly stated on our website. We advise you to read them carefully before making your purchase to fully enjoy your experience at Château de Berne.
How do I use a gift box during booking?
To use your gift box at Château de Berne, book directly online or by phone, mentioning your unique code. Specific conditions, such as validity dates and availability, are detailed during booking at our Château de Berne establishment.
Can the gift box be transferred to a third party?
The Château de Berne gift box can be given to a third party. Simply specify the recipient's name during the order or modify the assignment directly online after purchase.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the specific conditions of the Château de Berne establishment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions at our establishment, Château de Berne.
What is the validity period of a gift box?
The Château de Berne gift boxes are valid for 1 year starting from the date of purchase. This duration allows you to fully enjoy the offered experiences, such as overnight stays in the rooms, gourmet dinners, or spa treatments at our Château de Berne establishment.
Are children allowed?
Château de Berne welcomes children, but it is advised to check the specific conditions of the establishment for your stay.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of the gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the Château de Berne establishment.
Is the spa access private?
Access to the spa is included in some Château de Berne gift boxes, such as the Relaxation Bubble or the Wellness & Gourmet Escape, but it is not private.
What types of gift boxes do you offer?
At Château de Berne, we offer gift boxes for stays, gastronomic or wellness experiences, and wine getaways. The options include nights in a room, starred dinners, spa treatments, and cellar tours with tastings.